Attendant console software is stealing focus from other applications when a new call arrives.
Attendant Console 126.96.36.19971; is there a way you can toggle the Activate console on new call feature on and off?
I found article referencing "At the bottom of the Attendant Console window, there is a small icon just to the left of the Call Control status indicator area. The icon looks like a desktop window;" but I do not see this in version 11.
Example: Call is received by Cisco Attendant Console, Caller enquirers about a patient. Operator chooses software to look up patient and a second call comes in while she is typing the name. The second call causes Attendant Console software to steal focus and operator is no longer typing into search field and has to refocus window.
I'm concerned the prior message on this topic was two years ago, and there's not been a response. I too have this issue, and the customer assures me this is not what they want.
The customer has Attendant Console Standard, which doesn't seem to have the same options as Advanced.
I have opened a TAC case, and I'll report back the findings into this thread.
The word from Cisco: the product (Attendant Console Standard) is working as designed. The idea is quickly to make the operator aware of a new incoming call.