hello i'm trying to install audio text manager to upload wav files to call handlers. I have tried this tool on windows 7, windows 2008 server and also windows 10 and keep getting the same error - see attached.
i never had issues with odbc drivers when i used it for other tools - COBRAS for example.
the odbc zip file i'm downloading from ciscounitytools web site.
Slavik, thanks for your suggestion, very valid and useful. However in my enviornment theres no firewall between the workstation and the unity server. I did however allow the audiotxt manager through the windows firewall of the workstation but that also made no difference.
ATM is using the same driver interface as all other tool (in fact it's available via NuGet as a development add on tool) - so if you're saying User Data Dump or COBRAS can connect but ATM cannot from the same Windows box to the same Connection server, I'm not at all sure how that would be possible.
what version of the Informix driver to you have installed on your Windows box?
I'm using the 4.10 on your ciscounitytools site - unzipping and run as administrator.
the workstations i used for cobras are no longer available - but i never had issues with this driver when i was using those tools.
I'm betting if you install UDD or COBRAS or any other tool using ODBC you're going to have the same issue - you should verify that. The odds of this being application specific are near zero given how Informix has you interface with their driver.
It's almost always a firewall or anti virus package involved in these types of things -
yes Jeff, I installed Cobras export tool and i had the same failure . Its not the audiotxt manager tool its the odbc driver install. The download from your site has always worked in the past.
The windows 2008 server worked upto a point but that gave me a different failure when loading the audio file (i've discussed that with you on other posts). Failure attached.
the same driver download has been up there pushing a year now - little more than 7,000 downloads - it's used all over the world on every setup imaginable and to my knowledge there's been no issues. If I were a betting man there's something you're missing in your enviornment that's tripping it up. Seems the more likely scenario than a stable and well used Informix binary suddenly breaking for unknown reasons.
Not sure what thread you're talking about with WAV file uploads but all open issues (all enviromental issues or audio format issues) that have been opened with TAC are closed. If you have a thread open on that, pursue it there or open a new thread and get us all the details needed.
Can you verify the following?