Auto Attendant route caller to User without a voicemail box

[patrickscully]

Hello all,

I have a Unity Connection 7.1 Call Handler I would like to configre with these 2 requirements:

1. When a menu option is selected (Caller Input) the caller is routed to an extension that does NOT have a voicemail box.

2. When the Standard Greeting finishes playing; the caller is also routed to the same extension that does NOT have a voicemail box

I have the first requirement working using Transfer to Alternate contact Number under the Call Action in the Caller Input. 

How do I configure this Call Handler so that when the Standard Greeting finishes playing; the caller is also routed to the same extension that does NOT have a voicemail box???  I do NOT see the same option (Transfer to Alternate contact Number) under the Call Action.

thank you.

Patrick

[Chris Deren · Accepted solution]

Build a call handler that transfers it to that extension and then under the Greeting of that user set the After Greeting action to send it to that call handler.

HTH,

Chris

[patrickscully]

Thanks Chris!  Building a 2nd (New) Call Handler did the trick.  This is how I configured it.

Under the 1st Call Handler I set a Call Input --> Action to Call Handler --> 2nd (New) Call Handler --> Attempt Transfer.

Also under the 1st Call Handler; I set the Standard Greeting (this Call Handler schedule is ALL HOURS) After Greeting action to Call Handler  --> 2nd (New) Call Handler --> Attempt Transfer.

On the 2nd (New) Call Handler; I set the Standard Transfer Rule to --> Transfer Calls to: Extension -->
Extension Number of this Call Handler --> Transfer Type --> Release to Switch.

Also; on the 2nd (New) Call Handler; I set the Standard Greeting (this Call Handler schedule is also set to ALL HOURS)
--> Callers Hear --> to Nothing.

Lastly; I set The After Greeting to --> User with a mailbox --> Subscriber mailbox --> Go Directly to Greetings.