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Beginner

Auto dial when pressed the ext during off-hook

hi,

I just noticed that when i pickup the phone handset and press any extension it's just silence without calling that desire extension. If i pressed the loudspeaker button or press the ext number and pickup the handset it;s working fine. It's using C6921 ip phone model.

Kindly please advise 

7 REPLIES 7
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Hall of Fame Cisco Employee

Have you checked for overlapping??

HTH

java

if this helps, please rate
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Did you meant on the route pattern things?

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Hall of Fame Cisco Employee

I mean dial plan overlapping. Your WHOLE dial plan.

HTH

java

if this helps, please rate
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Hi Jaime, is there any setting on the call manager if phone is off hook and it wait for 5th digits if dial plan is over lapping.

e.g. I have two numbers 4701 and 47010 , so if some one wanna dial 47010 on off hook and it shouls not dial immidiatly by pressing 4701 it should wait for next 0 to complete its five digits.

 

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Hall of Fame Cisco Employee

T302 determines how much longer it will wait before trying to place the call, but there is no setting that tells CUCM to wait for X amount of digits and then consider that's all you'll dial.

If there's overlapping, you'll always have this behavior.

HTH

java

if this helps, please rate
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Hi jaime,

 

Default T302 inside enterprise parameters is 15000.. If i lower down to 5000,means that it will take much more time compared to default value correct me

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Hall of Fame Cisco Employee

No, read the T302 timer description.

HTH

java

if this helps, please rate
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