Automated Attendant for Unity Connection8.x

[Sara.Amir]

Hello,

Can someone direct me to the datasheet for auto-attendant feature for Unity Connection 8.x? or a white paper?

I also need to know is it like for the unity express, up to 9 concurrent and up to 4 levels tree?

I would also appreciate if there's ordering info about it.

Thanks.

[skilambi]

Sara

Unity Connection doesn’t work the same way as CUE. It runs on a server hence the number of ports will depend on the server you deploy(MCS) or in the case of UCS depending on the OVA profile. Also CUE isn't limited to 9 ports.  Depending on the module, AIM2, NME, SM-SRE it can now scale to 32 ports. Check out the CUE data sheet.

Table 1 will provide you the details for the VM profiles

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html

There is no restriction levels or menu’s. Check the data sheets and then the administration guide for details

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-678869.html

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html

For ordering see here

http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/meetingplace_8_5_og.doc

This should get you going

Thanks

Srini

[Sara.Amir]

Hello Srini,

Thanks for your reply.

However, I couldn't find ordering info in the guide you sent me. I already checked it before and it describes the ordering for the unity connection and the speech feature for the auto attendant but I seem to not understand how to order it.

Let me tell you the scenario and maybe your reply will give me the answer i seek.

If a customer wants 300 mailboxes and autoattendant feature that should transfer the users to non mailbox extensions (hunt group extensions).

Should I just order unity connection with user license for 300? and the auto attendant feature is present by default? Or is there extra stuff I should order?

Thanks.

Sara Amir

[skilambi]

Yes there is no licensing for auto attendants, only mail boxes.

Thanks

Srini