We used Bat to export all details of particular type of phone. Some of the exported phones had the wrong name in the line display field, starting at line 3. Line 3 actually had the same display as line 2. However, when you look at the actual phone in the system it shows correct name for display field. Botom line is the export corrupted line display on lines 3-6. Any ideas why the line display for lines 3-6 does not export correctly?
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) dep...