We are running Cisco CUCM version 8.5 and have deployed some 6 x Cisco 7942G IP Phones in a Call Centre hunt group setup. We are however getting feedback that these Call Cantre agents cannot conference more than 4 concurrent calls on the confrence fa...
Hello Guys,To begin with, I'm a newbie, so spare my "not so technical language".My team has been running a 500~ Agent UCCX & we're planning to upgrade to v8.0. My task here is to upload the prompts / scripts from old system to the new one. However, s...
Hello,I am new on CUAE. I was trying to install CUAE 8.5 using this guide: http://www.cisco.com/en/US/docs/voice_ip_comm/cuae/8_5/english/install/guide/uaein.htmThe server is running Windows Server 2008 Enterprise 32 bits SP1 (ES - spanish) - Fresh I...
We have CUCM 8. I am looking for recommendations on how to setup the ability to forward all incoming DID calls into a phone set to a voice announcement on a demand basis. We are wanting to have a pre recorded voice announcement for emergencies or dis...
Is it possible to have multiple alternate greetings? I have an educational customer that needs not only the “checkaltgreeting.aef” functionality, but additional messages that can be recorded via AvT and turned on or off. It would be great if when ins...
While adding the Subscriber, it shows the below error eventhough all the domain rights and permissions has been added. Error fetching MailStore list (for server ECAE-MSG-SRV).hr=0x8004010F (0x8004010f) Check that the AVDSGlobalCatalog is registered ...
We are in the process of moving to the UCS platform for our Voice system. We will be installing CallManager (Sub), Unity Connection and UCCX during the initial deployment. Our Bill of Material has a pair of 146 GB drives in each of the Blades. I a...
Hi,I'm trying to use a Presence server that we already have installed in a lab in my company but I'm having some trouble.I assigned my user and I'm also able to login with username and password.But, after login, it shows "Off-line (no network)" and I...
Good Day All,I am setting up a user with the CUPC client and she can not use the soft phone.The softphone is not showing up in the Help>Show Server Help section.I have allowed Cisco Unified Client Services Framework and CUPC.exe through the firewall....
Hi,We have intigrated CUE with CUCM in a test lab but facing an issue in voice view. Configured the JTAPI username and password. But Voice view express has a problem when working with remote CUCM.The IP Phone displays the following error:"Authenticat...
Hi All,Has anyone had any problems with deploying Presence HA, where presence isn’t visible when users are on different servers?Any pointers would be great, replication is good between the servers and the sync agent has been restarted etcThanks
Look at that title...Okay, we have MeetingPlace 8.0 with a WebEx Node on MCS server using Type 2 integration. This is working fine.We also have WebEx Connect. This is working fine as well.When we try to input our WebEx conferencing account info int...
I have installed several systems with CUE 7.1 and was able to view and edit the phones and extensions via the CUE Web GUI. I am building a new system which is running CUE 8.6.1. When I login to the Web GUI, I do not see the phones or extensions at al...
