Unified Communications Infrastructure

1)  When I try to assign an owner to a Call Handler, I do not see a way of assigning a System Distribution List as the owner.  Is this not possible?2)  When I assign a person the role of User Administrator, it says they have permission to view user r...

Hi Guys,My apologies if this has been answered already, I was able to find pieces of info which seems to contradict the documentation.We have purchased CUMA 7.X, we have a Blackberry Enterprise Server and we do not have an ASA.From some of the posts ...

We are slowly converting from analog system to VoIP. Under the conversion, VoIP phones have a different prefix, but keep the same last four digits.Analog = 223-xxxxVoIP = 446-xxxxConverted users have forwarded their 223 numbers to the 446 prefixes.  ...

Hi All,We have a customer that has unity 4 server running with exchange, no failover.  They are moving to two unity server clusters on new servers unity 8. My question is that throughout the migration phase can we have all unity servers working in pa...

From time to time I need to copy Unity Voicemail messages for investigative purposes.  I can retreive the .wav files from exchange without a problem, but unfortunately they are in a format (G.729 I think) that Windows media player will not play back ...

Can someone post the syntax to shrink the unity distribution database and log file?  I know how to shrink the unitydb and log file but need the syntax to shrink the distribution database.  I am running unity 4.0.5 unified messaging. Thanks, Tom

Hi Guys,I have a customer who has both Cisco Presence 7.x and OCS and which to federate between them.  The servers are on different geographic sites but internally reachable via the WANAll CUPS and OCS users are on the same AD domain user@samedomain....

My computer gives me the basic model MCS-7800 but I need specific platform to plan for upgrades.  This box sits at another site I don't have direct access to it.  I could always ask someone to get the model off the service tag.  Just curious if anyon...

HelloI am having CUCM 6.1.3.One Publisher  and another Subscriber is there.I am having 7931 and 7911 Ip phones.All the phones are registered with my Publisher.but for last few days some of my phones are registering with the Subscriber though all othe...

HiI want to know the Quality experienced by each call in my network. I would like to create my own reports and alerts for the same. I know that the CAR tool already does that. Is there some way that I can access the CAR database, so that I can report...

Hello,I'm wondering if there is a way to alert an admin when 911 is dialed?  ER is not present in the environment.Thanks,Jeff

How could I get the linux root account password for my lab unity connection? I successfully created the account but it gives me a passphrase is there a tool to convert that into a password?

Hello guys,Is possible to migrate subscribers users from Unity 4.1 to cisco unity 8x or i need from configure from zero ? I dont find any info about this topic.Thanks for the help.

Hello All,I am frequently asked about support for various browser/OS platforms when configuring Communications Manager, either as a user or an admin.  So I thought I would share the combinations that have been tested extensively (and will therefore b...