Unified Communications Infrastructure

Unity 4.2(1) and CME 4.1(0) Error - CME ports reregister every 60 seconds

Hello,I have an integration between Unity 4.2(1) and CME 4.1(0) which, until Friday last week was working fine.I got a complaint that users couldn't get theri voicemail and have found that the ports on CME unregister and register every 60 seconds (se...

Resolved! Moving Large Number of Subscribers and Call Handlers to another Unity Server

I have been tasked with moving a large number of unity subscribers and associated call handlers from one Unity Server to another. In addition their associated exchange mailboxes will also be moved from one exchange server to another.Here is the scena...

Click to Call Dialing Rules

I am having trouble understanding dialing rules. Here we have to dial 8 to get an outside line, so I need to set a rule that 8 gets added to every number. Does the 8 go in the Number Begins With field? Then how does it know which numbers to apply thi...

Unity 4.0.2 to Unity Connection 7 migration tool

Hello,I was wondering if anyone has a little more insight into if the Migration Export tool is supported with Unity 4.0.2. I have contradicting documents on Cisco's site and ciscounitytools.com website. Thanks,George

Resolved! Find Unity version/patch level.

New guy, old install. I need to find the version that I'm running as well as where to find patches/updates.I searched my brains out, but found only the upgrade guides and Windows patching Wizards.Thanks!

How To Best Import CUCMBE CUC Users Into CUC

Hello! Used COBRAS to backup and restore CUCMBE CUC users and Call Handlers to stand-alone CUC version 7. That went well. Installed stand-alone CUCM version 7 and used BAT to import the old CUCMBE phones/users. That went well. The issue is that ...

Mac OS softphone

What are people doing in the education market to support a softphone for Macs? As far as I know, Cisco doesn't make one (I could be wrong but I didn't find one).Thanks!

CTIOS is not allowing silent monitor

Hello,We are going through a problem in which CTIOS is not allowing us to monitor our agents, I read in a different post that the driver PRO/1000 7.2.17.803 should be installed, however I cant find it anywhere, does anyone jnows where we can download...

Extension mobility issue CUCM6.1.2 - URGENT

Hi,I have configured Extension Mobility in CUCM 6.1.2. Devices is enabled with EM and User Device profiles are created. The issue is that user is able to login to the phone successfully and i can see the profile logged in device on the web of configu...

Resolved! IP phone works abnormal.

Hi there.I'm not good at eng , so please understand me. :-)since several weeks ago,. ip desk phone is working abnormal.I called to someone and he got a call. then he can hear hold sound even tough I didn't push hold button.it got back to normal after...

Cisco Unified IP Phone 6901 and 6911 Online Interactive Models Now Available!

For those of you in the who have interest in the IP Phones 6900 Series, we've added interactive online models, available to you via Cisco.com, for the IP Phone 6901 and IP Phone 6911 endpoints and these are now live!These interactive models are free-...

Errors in Unity 4.2(1) after OS upgrade to Windows Server 2003

I upgraded our Unity VM only server to server 2003 and reinstalled Unity 4.2(1) and restored untiy from backup. After the restore there are multiple errors in the Application log. I have engaged two different Cisco TAC people and neither of them coul...

Messages with no sound at all - Unity 4.0(5)

After a recent Unity reboot all came up fine, all processes started, all looks fine but the voicemail messages are blank !!!They seem to be a sensible size as an Email attachment in outlook but no sound at all, same with people using 7940 type phones...

Resolved! Calls from Unity

Does anyone know if there is a way to setup Unity so that when a user calls into their mailbox from a remote location, they can then capture an external line and make a call from within Unity?

Help with Call Handler

We have a help desk person that speaks French as a 2nd language. We are going to be notifying our Paris office that they can call a number and get a French speaking agent.I thought maybe we could set up a call handler for this and add this DID dircet...

Unified Communications Infrastructure

Forum Posts

Unity 4.2(1) and CME 4.1(0) Error - CME ports reregister every 60 seconds

Resolved! Moving Large Number of Subscribers and Call Handlers to another Unity Server

Click to Call Dialing Rules

Unity 4.0.2 to Unity Connection 7 migration tool

Resolved! Find Unity version/patch level.

How To Best Import CUCMBE CUC Users Into CUC

Mac OS softphone

CTIOS is not allowing silent monitor

Extension mobility issue CUCM6.1.2 - URGENT

Resolved! IP phone works abnormal.

Cisco Unified IP Phone 6901 and 6911 Online Interactive Models Now Available!

Errors in Unity 4.2(1) after OS upgrade to Windows Server 2003

Messages with no sound at all - Unity 4.0(5)

Resolved! Calls from Unity

Help with Call Handler

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