Unified Communications Infrastructure

Hii,I had configured Presence server and everything is ok, but there is one issue still not sloved.The voice mail server in personal communicator unreachable, is the problem with account or with th connection I tried to telent the server using port 1...

Hello all! I have a trouble. I have a   server mcs 7816 CIS-MCS-7816-H3-IPC1 and CallManager 4.3 CIS-CM4.3-K9-7816-H3 / SW  Only,  Unified CallMgr 4.3 For MCS 7816-H3, 300 User on it, and 300 user licenses. I want  to  upgrade my CallManager to 7.1 v...

Hi,We are using ICM 7.5 with cucm 7.1 and ivr 7.x. I have one query, how we can play prompt  to the out side customer when ivr is down.Can we play prompt from CUCM or ICM. How ICM will come to know ivr is down.Please help.Regards,Dinesh Joshi

I have an issue for CUE script developers, I will try to explain as much detailed as I can.  Using the default scripts, when you dial an extension number, if there is no one available to answer the call, the call forwards to VM, but what I need is th...

Hello - I just had this problem come up a day or so ago.  A small group of users started getting voicemail delivered to their external email addresses (they are not on our domain, but in our building and use our phones).  The messages don't show up i...

Dear Experts,I have Cisco ATA 186 was connected to Cisco Switches and was working fine getting IP from DHCP from the CUCM 6 but I just migrated to Juniper Switches and ATA doesn't get IP through the new Switches.I assigned the IP Address manually thr...

I try to download from Cisco CallManager Admin WebPage Plugin RTMT, via a connection of Cisco VPN Client. We connect to the server with a IPSEC account. So I can´t download the plugin from itI know the only way is from the CCM. You know another way??...

Phone View is installed and working correctly for most customers. I am getting this error for a couple of them.MsgMonitor -- Failed binding to 6361. BIND FAILED: not foundAlso can phone view work when two phones have the same primary DN.Thanks for an...

I have one user whose status is not visible by users that are connected via Federation.  Users within the same cluster can see his status normally.  And he can see others, both locally and across a Federation connection.  However, when someone in ano...

We use "firstname lastname" for the login/userid. It seems everytime a new major release of some of the UC products (especially CUPS/CUPC) there is an issue that i have to get addressed because of the "space" in the user ID.Are we the only shop in th...

I did find several methods how you could kind of "hack" this into the UC560 via CLI but is there a way how you do it with CCA or in a CCA-compatible way?Thanks.