Unified Communications Infrastructure

We are currently trying to track and monitor key strokes made by phones for active calls. The issue we are trying to combat is call fraud by our call center agents. We are hearing of reps who find IVR's to dial and figure out how to keep themselves i...

Hello All,i have CUPS 7.0.8 and CUPC 7.1.when i control Desk Phone and call comes in CUPC so i have 2 options "Answer" and "Send to Voicemail" when i press Answer i can talk but when i press "Send to Voicemail" call is clear from CUPC but still rinin...

Hi All,We need to establish a connection between CCm release 4.0 and UC 520.configuration from CCM side: we configure a H323 gateway to go directly to UC520configuration from UC side: it's a simple dial peerdial-peer voice 1000 voip destination-patte...

Hi,Were running CUPS 6.0.4.100-4 with CUPC 7.0.Over our VPN which goes through an ASA5510 V8.0(4) the client seems to have some difficulty updating the presence status.The softphone seems to work fine but i cannot see anyones status and my status app...

I've been trying the Mobile 8 client for a few days and in general I'd report the functionality is pretty good. However I've noticed that when I set it to shake to lock, once it is locked I don't seem to get emails until I exit the app. I also don't ...

Hello all,I have a weird problem i have a unity box 5.0.1 voicemail onlywhen users wants to forward a voicemail to 1 particular user they can't they get a prompt with the following errorthe mailbox could not be foundi ran the latest permission wizard...

HiOur senario is as below,A CUG call is made from an extention ( eg 6992 ) to another extention ( eg 6102 ). In 6102 the call is forwared to a mobile number of the user when the user is not avialable at the seat. To make this possible we have created...

I have a CUCM 6 and a Voice Gateway V224. I've configured the voice gateway's voice FXS ports as MGCP.I have a Voip connected and registered to the CUCM and a Pots phone connected to the Voice Gateway.If i dial from the Voip to the Pots phone it ring...

HelloI have a small location using  cisco 1760, where is only 3 ip phones attach to our main call manager  6.1. That location has H323 trunk with the CCM 6.1 but the router 1760 has vic2fxo card with 2 lines, The issue is when someone call to that of...

Hi all,One quick question here.I am entitled to perform tests against a CUBE, with the platform our company develops and sells.Today I have no knowledge on CUBE but with hands-on and some examples I know I will be able to understand how it works, and...

Hello,I was looking at the CER Switch Port details and noticed there is a device on one of my switches that is not showing in the CER switchport database. THe phone is functioning properly and I do not appear to be having any other problems except t...

Hi,while configuring B-ACD 2.1.2.3 on IOS 12.4.15T13 I ran into two issues:with a voip dial-peer targeted to a loopback adress a single call will trigger the queue length (and therefore the display on the phones) to 2and a TCL failure may occure when...