Unified Communications Infrastructure

Hi,Running CUCM 7.1.3.30000-1 with Unity Connection 7.1.3ES26.32900-26. Phone models are 7941, 7942 & 7970 & using Extension Mobility. We have configured Visual VoiceMail and it is working. The problem we have with it is that when users log into thei...

Hi guys,I am configuring a CUBE h323-SIP at one of our customers' site, SIP is connecting to the service provider TDM, while H.323 is for CUCM 7.1I had to configure the same setting with a temporary 2811 router and it was working fine in both incomin...

HiWith reference to the Unity Design guide, under the "Physical Placement and Network Infrastructure" section it is stated that the Unity needs to be placed in the same data centre as :”Every Exchange server on which mailboxes for that Cisco Unity se...

Hi,I have a AIM-CUE 7.1.5 installed in a Cisco 2811 router. Voicemail and an auto attendant script is running on this device.Voicemail is running without any problems but the auto attendant is giving some problems When I call the auto attendant numbe...

Today,  we have phones in public areas. we control outbound calls after hours using Extension Mobility.   Is there a way to restrict outbound calls after hours using another method such as Time of Day routing?I couldn't find anything.

Hi,We have a user who logs out of the Hunt Group using the HLog key on his desk phone but this does not log him out on Cupc, so he still gets calls for the hunt group via Cupc.Is there a way of stopping him getting the calls or have I missed somethin...

hii have configured load-balancing on CSM and also configured a virtual IP for all URLs (information, directory, services & authentication) on the CCM (UCM 7.1.3). The problem is that the services button do not work while all other URLs work when pub...

Dear All,I am configuring my router with the following configurations. I have a UAN number and it have distributed in ten lines. I have a four ports FXO. I terminate four telephone lines in it. When i made the call it tranfer to one of these ten numb...

Hi all,I want to add 20 staffs extension in our company. However, our existing C2821 ccme licience is 48 and I have used 40 licience. Could you tell me how to add more licience temporarily in C2821?ThanksLeung Che Man

I'm trying to configure our computers to use the Cisco TSP version 6.1(3.2) and am having little success. The CTI service is running properly, the users are in the right CTI groups and the Allow CTI to control device boxes are checked.  The configura...

I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callc...