Unified Communications Infrastructure

Hi,Is there a guide available for Standards to maintain for software application integrations/interactions with different UC Products. Defining Cisco standard recommended practices or approved procedures for application integration/interaction with i...

I have a brand new router, 3825 and licensing so no worries there.  I also have some discs Cisco Unified Communications Express Products and Cisco Unified Contact Center Express/ IP IVR.Question 1) I am trying to install CME (which I hear is now Unif...

Hi we are upgrading our call manager from version 5 to version 7, please let me know the steps and also the other neccessary steps that i should take before starting the conversion from 5 to 7.Many Thanks

HiI'm trying to setup a voice enabled directory handler in Unity connection 7.1.3.I have all configured and seem to work ok except one issue.I can only call subscribers by Name, i can not call ext and other numbers example outbound calls. when i try ...

On the IPC turrets there is a way to see the speed dials of all the traders in your group.For example if i need to call one of Bob's client, i can list his speed dial from my phone and hit dial, it is a very simple 2-3 button step. Do any body know o...

I have a new 8.0 install and when I am using the Operator Console, I can answer an incoming call. The only options I have are to clear, park or put a call on hold. If I put a call on hold, when I try to retrieve it I get a "not routed" error and the ...

HiWe have just upgrade from 4.1 to 7.1 using UCSS upgrades, I need to know what the ESW software codes are for the following HP & IBM servers to support 7.1 ( these are the current 4.1 software support codes )CM4.1-K9-7835H2-1CM4.1-K9-7835I2-1CM4.1-K...

Hi,I have a question. Would like to design a solution for the following scenarioMain location - 5000 end points3 remote locations with 500, 700 and 100 end pointsWhat is the best deployment solution? Will it be centralized call processing? If so what...

We recently implemented a Presence 7.0 setup. We are unable to get any CUPC clients to connect over VPN. We are using MS ISA VPN and the built-in MS VPN client. I'm really not sure where to start looking to troubleshoot this issue. Any ideas?Robert

I am running Unity 7.0(2) configured as Unified Messaging with Windows 2003/Exchange 2003 backend.  I have a large number of users that are in a voicemail-only configuration in this domain as well...Unity alias does not match their Exchange/Outlook a...