Unified Communications Infrastructure

Hello,  I would like to ask your help for a problem I am facing with outlook 2007 and Click-To-Call.  I created Application Dialling rules on Call Manager to support calls from Click-To-Call. ex: Add prefix 9 for outside calls,  discard digits for co...

Dear all,I'm currently trying to integrate the calendar feature. I followed the description on http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0/english/integration_notes/ExchInt.html#wp49864 and also the steps in Michael Luos book. The Presence...

Hi,    Using Curl is it posible to access the inbox data from the unity server or using some Soap API'sor is there any direct access to the database of the unity server ?I am using the version 7.1.2.20000 .Please help me on this.thanks/Chandar

Hi Forum,consider there are 10 Agents which are all in 5 different skill groups.is there a posibility to always save / reserve an agent so that ( if all agent in skillgroup 1  except of one are busy ) the last agent of this skill group 1 ( which is n...

I'd like to be able to query in real time the caller ID of a current call in progress. Since it is displayed on the phone during the call, I wouldn't think this would be too difficult but I haven't been able to find any examples.Any ideas?I'm running...

Hi,We use Unity Connection 2.1.4 integrated within CUCMBE.Our Customer wants to disable the system call handler that comes after a personal greeting. For Example: When you get to a Voicemail with personal greeting you will here: something like this: ...

Event Type:       WarningEvent Source:       SQLSERVERAGENTEvent  Category:       Job Engine Event ID:       208Date:               1/23/2010Time:              2:15:06 AMUser:               N/AComputer:       LLYUSININ1VM01Description:SQL Server  Sch...

Hi,One of my My customer is running Unity 4.2 on MCS 7835- H1-ECS1 server and planning to upgrade the unity from 4.2 to unity 7.x.During this process we are changing replacing the hardware also from MCS 7835- H1-ECS1 to MCS-7835-H2-ECS2. As old serve...

Hello,The user gets disconnected/unavailable, (CUPC still registred with the callmanager) after inactivity period. He cannot anymore change his state. He has to quit and login again.Any suggestions that may solve this prob !Many thanks !

We have a single CUCM cluster that support several organizations.  Some of these organizations want to implement CUPS with integration with their Exchange Servers.  Each organization has their own, seperate AD Tree and Exchange server (some integrate...

hello,I have a polycom ip 7000 that i was asked to register with CUCMhave you guys tried to register a polycom ip 7000 (from Polycom) with CUCM 6.1.(4)i was reading the user guide and it seems to be a sip phone but i can't get it to work either wayha...

VersionsUCM 6.1.2.1002-1Presence 7.0.2.10000-36CUPS client 7.0(1.13056)Windows 2003 VPN (PPTP/GRE)The CUPS client works wonderfully on LAN/WAN, but when using VPN, it logs in and shows status, but LOGON SERVER and LDAP SERVER show unavailable.When tr...