Unified Communications Infrastructure

I have a customer who wants to deploy presence but requires logging of IM chat for compliance purposes. I don't believe that CUPS provides this functionality but does anyone know of any product that would capture the SIP/SIMPLE messages and log them?...

All the information for Client-Matter Codes and the  Bulk Administration Tool (BAT)  I have seen relates to CallManager.Any information is appreciated.Thanks

My customer complains that they are only getting the last part of the voice mail messages left on the mailbox, they are missing the first 5~10 seconds of the message. Only one site is affected at the moment with about 52 users. System version:Cisco ...

We have installed MPE 2.1.1.2, we found the following issues -email notifications are not sent neither with exchange nor Domino- after setting the date following the installation process we noticed that the date change for 1 moth period (we set Augus...

When we were on CUCM 4x, I would have to pull call detail of indivisual phone logs for different supervisors. I would have the option of pdf and something else. Now with CUCM 6.1 when I email the report from CDR to myself it comes in a txt format. I ...

Visual Voicemail installed on 7975G phone connecting to Unity Connection 7.02. Phone does not stay logged in. I have configured the timeout of Visual Voicemail to be 300 as per instructions etc. This phone does not even have the option to check keep ...

I'm running UCCX 7.0 HA SR3 and I need to capture 5 of the 6 attributes in my XML file so that I can utltimately send the final CAD data to the desktop as the call travels from script to script. Initially I have a main script that all my inbound num...

I ave come across a customer who has an ageing NEC NEAX2000ivs2 PABX for resident areas and a CISCO UC500 for the offie area.  They are able to make calls between the two systems so not intergartion issues int hat respect.The problem they are having ...

Hi team, Is there any calculator for licensing of call manager? How many 7970 will consume? Soft phone? Please give me the link details, please….satya.M

Hi, I do have some very weird issue with Cisco Unity 4.x and MS exchange which is running on windows 2003 (SP2). Many users complained that somebody left the messages for users but MWI & exchange never gave any kind of indication. I've started invita...

Hi All,If I need to use personal communicator with CUPS, can I run without LDAP? Seems I cannot find option to setup local user.Thanks.Best Regards,Teru Lei

This question might look crazy... We sold CUPS 7 software to one of our clients but neither client nor me really know what does CUPS do. They currently run Attendant console server (i khow I can integrate it with CUPS) and Unity (UM) all with CM-7. T...

Hi guru,I have a unity 7.0.2 newly installed and also UCM 7.02 pub and sub. When doing integration, it's good to register the voicemail port on publisher, but failed on subscriber. The error message is "error received skinny register reject message"....