Unified Communications Infrastructure

Hi,I'm looking to get CUPC working through a 3rd party CRM system (SuperOffice). It's only choices are "Modem" (Cisco TSP), "program started from command line" and "DDE". I can get it to work using Microsoft dialer and Cisco TSP, but it is just anoth...

Hi Guys.. I have upgraded to Unity 4.21 over night and everything seems to be working as normally.. However, every now and then we seem to be getting ConvMsg Errors in the Event viewer.. It seems that users are getting the Failsafe conversation messa...

I am getting the CTIOS tookkit agent client error 10125 You have attempted to login into an invalid instrument. I am using an IP communicator. I have associated this with the pg jtapi user as far I could tell. How do you resolve this basic login issu...

New installation questionCustomer has cupc clients and things seem to be working but there is an issue in that it is not correctly showing a user's status if their outlook calander indicates that they are in a meeting.They have set in their preferenc...

Dear Cisco Support,I have a CUCM6.0 server with IVR 5.0 integration.I have an issue when calling Cisco IVR..in deed, IVR doesn't disconnect the call once we hungup the call from internal/external.Can you please give me some clues to fix itMany Thanks...

i am having issues with trying to get remote call control working with LCS and CUPS 6.I think the main issue is with the static routing and the SIP and remote call control URI setup, basically I am confused with some fields.here is the basic layout.I...

Hello.Could anybody help me.I have CUCM business edition 6.1.2 and CUPS 6.0.4. all software was installed on VMWARE. In addition I have MS Win2003 when I was installing the AD (LDAP) and the DNS services.When i login to CUPC 7.1 i see at tab Show Ser...

Unity 5.x failover, onbox storage - now and again the SA web page won't open on the server. Will sit there in hour glass, page won't open until server gets a reboot....J

I have a demo lab with MPE 2.0.3 running. I cant access the Admin page, nor can any users login . HTTP request are rejected by the server. 'swstatus' shows all services up as does 'mpx-sys status' . I can ping the DNS of both interfaces from a client...

I have a customer currently is running Unity 5.0 on Win 2003. The Win OS version is 3.1.0.1. However, the customer wants to upgrade the OS patches but I couldn't find any upgrade path.On the CCO download page (http://tools.cisco.com/support/downloa...

Greetings,I have users that have lost thier CUPC toolbar in Outlook. I have tried removing and reinstalling the application to no avail. I installed the outlook plugins on a machine that did not have them in the past and there is no option for the ...

Is it possible to replace the prompt 'enter your ID' with something like 'enter your 6 digit extension'?...cheers, Jeff

New install of Unity 5.0(1), Unified Messaging with an Exchange 2003 partner server. I've run the permissions wizard multiples times without errors, I have re-run the message store configuration, I have added all of my Unity Account into the Domain ...