Unified Communications Infrastructure

customer has a new unity 4.2 that's been in production for a few weeks. the event viewer is filling up with perfdisk counter errors. I went on to unity and tried to open event viewer and am now getting a microsoft management console window pop up tha...

We are writing a JTAPI application and having a problem with gettinga talkpath between two parties on a transfered call.The call flow is this:* we make initial call from a CTI port to a remote phone,* we play an announcement and then collect DTMF dig...

Hi, I am running ICM Configuration Manager v. 7.0.0.0 on our IPCC. I am trying to add new External Scripts for the Script Editor and believe I need to do it through the Tools menu on the Configuration Manager. Unfortunatley, when I open the CM it doe...

We are running Unity 4.0(3) with Exchnage5.5. Problem is we are unable to access Unity Admin web-page. On the right-hand side of the system tray I saw the message "Unity Stopped" which means that Unity Service has stopped. Tried restarting the servic...

Has the tree view program for Unity 5.x been removed I can't find it on ciscounitytools site

Hi,Can anyone show me some proof that CM ver 4.1(3)sr5b will work on Windows 2003?We are planning to upgrade this week to Win 2003 and looking if this upgrade will give us some issue.tiaRobert

Hi,I understand defualt voicemail password is 12345 when I setup the subscriber. For one of my clients defualt password is set to 08XXX and client requested my team to change it to 07XXX. Could you please clarify me where I need to setup this?Thanks,...

I have installed MPE version 1.1.3 and can call MPE from any ip phone or PSTN phone. I can not make MPE call out though. I get this error when I try to have MPE call out: "Call cannot be placed. Possible illegal phone number or telephone configura...

I want to let url's in Callmanager work with dns-names instead of ip-addresses for failover reasons. In my dns-server (Windows Server 2003), I'v created 2 A-records with the same name, but a different ip-address (thus name1 = 10.0.0.1, name1 = 10.0.0...

Can anyone confirm if HP Systems Insight Manager can be installed on Unity?

My call manager server is reporting multiple and repeated logon failures for this server with event id 560. Any ideas what could be causing this? The service account password has not changed since install.

While trying to forward a message, I can select an all users selection to send a voicemail to everyone but what if I just want to send a message to people in one building or one particular group. Is there a way to create a group of users on Unity or...

I am upgrading from Unity 4.2 to 5.0 with new hardware. The new box is up and running fine. I am able to move users to the new box, however the moved users voicemail does not come up with a caller. Both boxes are using the same pilot number, but the ...

Hi All,Has any one come across the following time settings issue on the above mentioned version of CUCM:Click on Settings>TimeFirst 3 columns show _ instead of the months, for example for the first 6 options you see _ instead of the months Jan to May...

I am getting Cisco MCS 7816-H3 Unified Communications appliance for my IPCC and unity solution.How do I start configuring this server? Where do I find demo or documentation for this specific product? Thanks.