Unified Communications Infrastructure

Unity 4.0(3)ES28, UM w/ Domino. Unity is currently on a 7750 and is being moved to a 7835. Other than following a standard Restoring Unity w/ Domino doc, any idea if having both Unity servers up at the same time will cause issues? I would like to ...

We are interested in changing the dialect/voices in RealSpeak on Unity v 4.03. Anybody done this? Is it possible?

I am using Bulk Import Wizard to modify 2200 subscriber records with the correct Message Notification device numbers. (Forgot to prepend the 9 when originally configured)I have found documentation for the PAGER1_NUMERIC_PHONE_NO column header for Pa...

We have a Unity 4.0.3 with 72 voice ports.If we enable License Pooling, add a new Unity server, how are the 72 Ports distributed between the two servers ?Please advise .

HiI have a customer running Unity 4.03 in a CCM 3.3.3 cluster. Their AA Call Handler is assigned the same extension as the receptionist's phone. At the end of the day the receptionist forwards her phone to voicemail and after hour calls hear the gr...

Folks, How can users change their password after the intial setup. Lets say they want to change their password after 1 month or so. Thanks,

Receiving an error when trying to update schema for Unity 4.0.3 UM install on Ex2K. ldif.err log reports the following:Add error on line 38: ReferralThe server side error is "A referral was returned from the server."An error has occured in the progr...

Hi,Have a issue where call transfer set up to call a cell phone # external to unity system. Have # permitted in restriction table. The transfer works if we set the transfer on the Alternate Call Transfer settings but not when standard call transfer i...

When I try to add a subscriber in Unity 4.03 it says I can't due to default call handlers. I try and use the latest version of dbwalker to recreate them and get the following error messages:********** Starting Subscriber Template Creation Process ***...

The default option when addresing reciptients when sending messages from Unity is by Name, if you hit ##, it will change and ask you for the extension of a recipeient. How can we reverse this and make if first ask for extension and then if you hit ##...

We are running 3.3 of CCM and 4.0(3) of Unity. We are in the process of moving from Nortel to VoiP and it seems that there is an intermittent issue with transferring from a Nortel phone (only our contact center has Nortel phones left) to Nortel phone...

When a Call hits the IP phone, if there is no answer we want unity to pick up the call, we want unity to let the user stay on hold or press a button to leave a message. Is this possible? And if so do we need a call handler?

I have a Unity 3.1.4 and I would like to change one of the system prompts. Specifically, I would like to change the prompt that says "transferring call". (I would like to replace it with a beep). This prompt plays when users have their supervised ...

HiWe're working on a Centralized WAN design for a potential customer who currently uses Captaris CallXpress (version 6 I believe) for unified messaging. According to their website the product supports sccp integration with CallManager so I'm wonderi...