Unified Communications Infrastructure

Scenario like this:Two CCM clusters A and B. Cluster A has two CCMs located physically in two cities. Each of then has a Unity connected. The unities are not failover.The cluster B has only one CCM in city C. It also has one Unity. These three unity ...

I am trying to find documenatation which explains the depth to which CUE provides call flow capabilities. Specifically, can CUE perform watered-down AA. For example, answer call for main number with options for the caller to select 1 for directions...

I have LAN and WAN users of a centralized Unity system. From a best case design perspective, should I force Unity to accept only G.711 calls and use hardware transcoding? Or should I allow Unity to accept G.729a calls? And should the default record f...

We are running Unity 4.0 with Exchange 2000 (CM's are 3.22c). Our Example Administrator mailbox is over 1GB in size. How can I check and/or clear this? Also, is there a better way to administer this account? Thanks!Bill E.

Will HFNetCheck be approved for use in Unity servers?We checked for approved HFNetCheck software for our Unity 4.0(3) Sr1 on Win2K Sp4 servers, Unity Networked, with CCM 3.3(3) integration, to off-box E2K.Our Network Security Team advised that they n...

Hi,I am looking for experience using the VMO plugin in Outlook 2003 running in a Windows 2003 Terminal Server environment.It seems to work only when using the administrator account.Any suggestions ?

Dear all,I would like to ask if my client is running with the existing Unity server running with the off-box Exchange 2000 server cluster, they plan to upgrade the Exchange to 2003 version in phases. During that time, some of the users will be in Exc...

Is there a way to take a message left is someone's Unity mailbox and save it as a WAV file

I have a situation where unity is behind a firewall so when clients connect to PCA the record button on the media master control is greyed out. i found this doc that states "Note that the Media Master is not available across a firewall."http://www.ci...

Jeff Lindborg once mentioned creating a utility to "slurp in" names and greetings from wav files. Does anyone know if this was done as I have a 350 user site I am recreating and it would be most useful. I did not see anything on answermonkey.netTha...

Hi,We have a customer running 4.0(2) UM who at short notice is going to rebuild their AD (using a new domain name) and also upgrade Exchange from 2000 to 2003. We have got a basic plan for the Unity, but would appriciate any comments on if this is th...

The DiRT help page states that it's better to backup the Unity server configured as the fail-over instead of the Primary. This is to avoid problems with additional links set up in SQL for replication that will be broken during the restore and will l...

Have a unity 4.0.3 W/12 Unified users about 80 non-unified.There seems to be a problem W/the Unified users not always getting their MWI's lit.Sometimes they lite sometimes not.The Non-unified do not seem to have the problem.Any suggestions to causes?...

Is their a way to get Unity to route incoming calls to inside extensions. It seems that "call handlers"should be able to ask for an extension OR name androute the call. I found a download on answermonkeycalled "Alternative Directory Handler Prompts" ...