Unified Communications Infrastructure

I have a EMR vendor blaming slow performance of their application on my IP phones at remote sites.  I'm not a network engineer nor do I have access to our Cisco switches..  I believe they are just blaming the phones since they cannot come up with a r...

I'm asking here because I've been able to find absolutely zero documentation for either product. We need to essentially DOUBLE our user count on both products in order to facilitate a migration to Office 365 from Exchange 2007.Since these are both EO...

hello everyone   could you confirm whether or not Cisco Unity connection version 11.5 supports a speech view integration with Office 365? if so could you point me in the right direction? thanks

I work on a help desk and use Cisco IP Communicator instead of a physical phone; I cannot upgrade past Jabber 12.0 because it no longer integrates with CIPC.  I would like to move to using just Jabber, but from what I understand the Cisco Agent Deskt...

Hi,   I have Unity Connection 11.5 configured for Unified Messaging.   Currently the subscribed users get voicemails on their Outlook.   Currently, the email contains only the wav file as attachment.   Is it possible to add a custom email body?   Wit...

Hi all,   can anybody advice how could I check the quantity of CME-UL license I purchase? when I use show license, it doesn't show the user license. how can I know what is the maximum user license is supported? thank you. UCME#show licenseIndex 1 Fea...

Hi,   i am going through lot of documents but still not clear how ils and uri dialing work if having multiple cluster and need to have uri dialing working in between of them vice versa.' for example.. if having 3 or 4 cluster in different locations a...

Hello All ,    I am trying to understand how we can identify if a device is registered to CTI manager or not .  Lets say we have an application user configured for Recording and this application user is associated with the Extension Mobility profiles...

If there are any questions regarding Cisco Fax Server (aka RightFax) as Cisco ends support renewal options in 2013, I can be of assistance. I can also assist with technical integration guides and other information.Greg SettleUC Strategic Accounts Man...

I know I can change the company name using this command from the CLI:   set web-security "IT Dept" "My Company Name" City State   and if I remember correctly that automatically regenerates the TomCat certificate.  What would be the repercussions of r...

Hello, I have one  user jabber who was connected perfectly, after disconnection and connection he could not connect,errot:Incorrect username or passwordyour account setup is invalid. Please contact your administratorI check CSF configuration, UC Serv...

Does anyone know how to access the CUIC Admin pages for UCCX? I've tried https://hostip/oamp, https://hostip:8443/oamp, and many variations of these. I get a 404 Resource Not Available message every time.