Unified Communications Infrastructure

I have a Jabber that is registering via Expressway to CUCM. It is calling a Internal and PSTN phone.   Can someone share some knowledge on: 1. SIP signalling messages and Direction between Jabber and Internal /PSTN phone. 2. RTP flow between Jabber a...

Hi,   We are planning to upgrade our UC environment including CUCM, CUC and UCCX. i have following question regarding UCCX upgrade. Can someone please help b answering these question. Thank you in advanced.   current version:  8.5.1.11004-25. as we c...

I'm building a custom report and I'd like to present current data from sp_ccdr, either by calling it directly or creating a query that pulls the same data. Is there someplace (I'm new to the UCCX system) that tells me what parameters can be passed in...

Hi TeamCan we order Informacast Fusion with CCW ? I noticed that Informacast Advanced in only option in CCW..Also is that Informacast Advance is supporting SMS ?RegdsSasith

I recently discovered Audiotext from CiscoUnityTools.com.  This is a very cool tool that give you a structured view of Unity Call Handlers (among other things).  There is a feature that was added in version 1.0.45 that will create a Visio graph of th...

I noticed after deploying these appliances, vmware tools were not installed. is it possible to install vmwasre tools on them? I need vmware tools because our nimble storage backups reply on vmware tools for nightly snapshots suggestions please

Hello,I have received a request to look into an app display issue for the Cisco Jabber 11.8 chat window. A visually impaired user has high contrast mode enabled in Windows 10 build 14393. The Jabber chat window displays sent/received messages properl...

Hi All,   Some calls are being charge by the Telco especially on mobile number but these calls has 0 duration on the CDR but reflected with 1 second or more on the telco actual invoice/billing report. May we know if what causing this and if there is ...

I am checking on requirements for logging of IM/Chats within Presence 8.x.The SRND indicates that I need an external database runnning to do the logging and compliance work.Question: Can this database be on the Presence server itself in the case wher...

Call Manager is working ;but I couldn't acces over Web Browser and SSH But I can access Vmware Console