Unified Communications Infrastructure

I was wondering what the procedure for a individual to download ICM software is. I am wanting to learn about ICM alot more in depth and was wondering if there is a way to download ICM either as a emulator, simulator, or try at it with setting it up. ...

Hi, What would be the best possible solution to on-board a customer on HCS having separate VRF's for Voice and Data. Customer phones will be on voice VRF, but Jabber and self service portal access will be through Data VRF. Regards Chetan    

We recently switched from CAD 9.X to Finesse 11.5.  I see 3 configurable reason codes (Not Ready, Sign Out, and Wrap Up).  I thought if a wrap up code was configured it would put the agent in not ready state.  When I configured one it keeps them in R...

Does Prime Collaboration Deployment work with ESXi eval license?  Per the 11.5.2 PCD admin guide... The following are compatible with Cisco Prime Collaboration Deployment: Cisco UC Virtualization Foundation (appears as "Foundation Edition" in vSphe...

Hi guys, I want to know, could be the procedure to move from medium to large. I have the requeriments on the machine but I still watching the on ensam.properties the cpcm.deployment.model=medium and the CDR threshold rate to 375 of peak? Is some sc...

I have installed CUCDM 11.5 and HCM-F 11.5. But I failed to add a HCMF device in CUCDM. you can see the message in attached.

I have created CTI Route Point and it is not registering: I have added CTI RP in Jatapi App user. Standard CTI Enabled Group/Role is done. I am using it for System call handler(CUC). CTI services is enabled in CUCM. I also restarted CUC. Any su...

Hi , Getting frequent core dump on Presence engine services... We have 2 nodes in the cluster running 11.0.1.10000-6. This is occurring on the secondary node only where no users assigned. 286168 KB 2017-06-07 12:31:50 core.4084.6.pe.1496827910 28109...

Hello, we have two presence server: 1.Pub 2. Sub After server crash we lost Pub server "A Cisco DB" not started, Sub worked well. In documentaion about reinstall Pub only one optional "full reinstall all cluster" and restore from backup. It is true?...

Hi All, The web-based service directly on the phone doesn't work answering "Agent is not active, try with another agent". The day before was working fine. Thanks for support, Max

Since a few days there is a problem with an Application User of CUCM 10.5.2: When I try to add new devices and/or profiles, the CUCM response is "Unmapped Exception 16". This error affects this Application User only. All the other users are working a...