Unified Communications Infrastructure

Below is our current simple UC setup. Call center with 3 agents who pickups call on queue via using Cisco Finesse & physical ip phone. UCCX 12.5 CUCM 12.5 We have a scenario as below Caller calls call center hotline/pilot line --> Agent A answers cal...

Hi Folks, Are CUBE license for sip trunks with sip provider not mandatory all the time? Regards,Vinod Dahiya

Dear Team,   Can anyone suggest how can I set alerts in Cisco ISR 4331 router when the PRI link goes down? CUCM----SIP-----CISCO VG------ISDN-----ISP  

Is there a way to test wallpaper graphics on 8800 on one phone without publishing it globally?I know there is the List.xml that list the graphics.  I am not sure if there was a way to publish to one phone prior to releasing it.

I have a user who wants to use a closed greeting.  I changed their active schedule from "All Hours" to "Weekdays" and enabled their closed greeting.  However, the closed greeting plays during standard weekday hours.  If I disable the closed greeting,...

can anyone help with know issues while enabling smtp relay with using google domians. I've been reading threads for a good part of the day, and some posts talked about secuirty features, and 3rd party apps, but no detail on what or why. Also I have t...

I m new to both AXL and VBS, but need to update the external number mask several directory numbers.The idea is to put the numbers into column A in \+12123332222 format, and the script copies the actual DN into the external number mask filed if it is ...

Hello guys, I'm newbie on Expressway and I want to setup a demonstration platform, I already installed both expressway-c and expressway-e VMs. I have only internal DNS and one public IP. And have ofc CMCM, IMP and CMS. Can I setup MRA without Externa...

Hi, Could anyone please help clarify whether it is possible to route inbound calls (from PSTN) to a Hunt Pilot/Line Group constructWhen I try doing this it fails. My SBC/CUBE (ISR4351) receives 10-digits from the provider and is sending 4-digits to C...