Unified Communications Infrastructure

We are running CUCM 9.1.2 with CCX 8.5.1.  I have a few agents using Jabber for window w/Client Framework softphones with CAD.  The softphone works but agents hear the annoying record tone.  On the 79xx phones under the "Product Specific Configuratio...

After deploying a VCS Control and VCS Expressway and registering one Polycom endpoint to the Control and one to the Expressway, we receive a message stating “The network does not have enough resources to complete your call…”   The only rules setup ar...

Hi guys, I have created a background image for 8845 phones, I can select the image as my default background but I need to do this for over 500 phones. Is there a way to automatically select the image as the default background, rather than doing them ...

So if I receive a call on a line.....and while im talking I receive another call on the same line, I am able to hear the beep on the headset but I do not see it display on the phone as another line ringing.

Hi I have a simple AA setup with CUC and CUCM "Thank you for calling XXXX""If you know your party's extension, please dial it now." (transfers to cucm ext)"If not please dial 0 for Operator: Allow Transfers to Numbers Not Associate with Users or Call...

I have a number of custom Not Ready Reason Codes that I created in Finesse Ver 11.  How can I get CUIC ver 11 to report on these custom codes? I looked in the CUIC Value Lists and refreshed the one for UCCX_SystemReasonCode and all of the Custom num...

Dear Support Our company Eceptionist has integrated with your Jabber solution. We need to demo this integration to our clients. I made a reservation in your sandbox collaboration9.1. I created several users (Agent.Yvonne, Agent.Call, Admin.Optum) thr...

experts, One Virtual Engineer Cisco told us when we buy new BE6K  (even though not new install, add on to existing cluster) we entitled to buy 35 CUWL Pro license. But other Virtual engineer told us different. So I just try to understand which is ...

hi I have cucm 6.0 , in the license report , the used license is 1641 and remaining license is 8341 after using ULC/UCT tool , it generates 484 enhanced license  how to calculate the remaining licesne 8381 to upgrade to cucm version 11 ? so I have t...

I Have a customer who is running following application/version in a backup DataCenter and would like to move the UCS server in a different physical location. The goal is up upgrade all the applications to versions 11.x either before or after a physic...