Unified Communications Infrastructure

We are on UCCX 9.0.2 and was wondering what version of Crystal Reporting we need to use to create custom historical reports?

Hi, I am deploying Expressway Collaboration Edge consisting CUCM, IM & Presence, Expressway-C and Expressway-E.Calls within internal network is working fine. IP phones, Jabber, DX endpoints, and SX endpoints have no issue and can call each other with...

I'm experiencing a strange issue that I can find anything on-line about.  We have two CUC 8.6(1) servers.The Publisher CUC server stopped working.  From the Cluster Management page, the Server Status reflects "Secondary" for both servers.   Under Por...

I am on 10.5(2).   I have several AA defined and in use.   This one just me stumped.  We recorded a Personal Greeting for a DN to notify callers that a facility (Site A) has merged into Site B.  The AA then xfers the call to the existing AA of the ot...

I need some guidance.The PCD "NAT" address are global, and not tied to a "Cluster discovery". This hampers the funcionality in a HCS environment, where each customer has a different NAT range.During migration, there are no option to keep the source C...

I'm putting some phones statically into CER and I have a line number that is on two different phones, the phones are at two different building locations. Is there a way to put both phones into CER with the same number but have the correct information...

I am trying to find a way to configure Cisco Unified communications manager 9.1 to allow an incoming call from a specific number to ring a single extension, I know about DID (Direct inwards dial) from the phone company but wanted to see if there is a...

Have setup a Home (192.168.15.10 and 11) and Visiting cluster (192.168.16.10)  for EMCC and cannot login on VC phone.EMCC user from HC login to VC is "pam"I get an error in RTMT complaining about "PSTN Access is not enabled"EMCC in ClusterView is rep...

Hi there,I'm coming from the Tandberg world (TMS, VCS, etc) and currently working on implementing CUCM so that we can enable support for the DX70, DX80, etc...I have an issue with the way CUCM presents the Corporate directory to my endpoints (DX70(10...

Hi Experts,I have to implement the CCB feature and have some questions to configure the CCB with UCCE 9.0.We have SIP trunks with CUBE, VXML & Outbound gateways.CUBE IOS Version (c3900e-universalk9-mz.SPA.151-4.M4.bin) which will act as Ingress gatew...

I need to find where to change the No Answer Ring Limit setting for an agent-based, direct preview campaign in UCCX v. 9.0.2.We need to limit the ring to 30 seconds and I cannot find where to do this anywhere...  

Dear Experts, I have REG number for Attendant console and I don't know how to get the license. I went to product license registration, but I can't get it! Any help please. Thanks Mohammad Saeed