Dear community,I have stumbled across a strange behavior with Prime Collaboration 10.5.1 (and also with 10.6 after upgrading to it). When I want to have a look at the CDR report (Report -> Assurance Reports -> Interactive Reports -> CDR) without filt...
Planning on upgrading CUCM, CUCX & CIMP v. 9.1.2 to 10.5.2. I've read through Cisco docs and am upgrade seems pretty straight forward except for the ELM to PLM upgrade. I was under the assumption that both CUCM and CUCX would go to grace period mode ...
Hello Community, I am interested on suggesting to my company Webex as a solution for Webcast and Remote Access and troubleshooting (similar to TAC).Which Webex Product (is it Webex Support Center?) provide remote-access to IT guy (let say me) to assi...
I am trying to setup ATM for Unity on 10.5http://www.ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htmI cannot find the "Database Proxy: Service Shutdown Timer" in Unity. Any ideas on where to look? The service is activated...
Dear All,Our customer are moving from CUCM 6.0(1) to CUCM 10.5 as new install on new machine.Our concern is on Existing IP Phone that have to register with new CUCM 10.5. Is there any step on how I can upgrade IP Phone firmware from 6.0 to 9.4(latest...
Hi Unity version 10, users LDAP synced.Users telephone field in LDAP is e164 format.we exported the users using bat tool , changed the telephone from e164 to 8 digit extension , then used the same csv file to import those users from LDAP. We now have...
I currently have clients on Lync who utilize Open/Dynamic federation extensively. They honestly don't know how many organizations they're users are federated with (although they could check, let's be honest). Reading the documentation, I can't see ...
Does someone knows how CER deal with EMCC and PSAP callback in a multicluster CER-CUCM enviroment.Example: EMCC roaming phone make a 911 call and is redirected to his "home" CER by its "visiting" CER. Home CER send the call to the PSTN. When PSAP ca...
hello all , quick question . 2911 setting up the call manager express .my problem is i dont see anyone copying the files over with a flash card reader . can this be done ? unzip the files and copy it over to the flash directory with a flash card r...
Hello, We are integrating Lync 2013 with Expressway for one of our customers. I have checked the "Cisco-Expressway-Microsoft-Lync-Deployment-Guide-X8-2" guide and found out that you can deploy it either with Lync Expressway or with Directory expressw...
Hi Support CommunityI have been reviewing backups taken from CUC ( 4 clusters ) and I have read the Cisco docs but im still a little unclear on what the correct backup configuration is. Correct me if im wrong but backups on CUCM are configured on the...
In Prime Collaboration Deployment, install guide, says PCD requires that you use a DNS server. However in the Release Notes it states: "If you require DNS on a PCD system, be sure to administer the DNS during PCD install". If there is no DNS for the...
Hi there, I have the CUE 8.6 parts below which is for English language only initially. ISM-SRE-300-K9Internal Services Module (ISM) with Services Ready EngineN/A21 daysNo11,180.001,180.0001,180.00SCUE-ISM-8.6-K9Cisco Unity Express Release 8.6N/A21 d...
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