Unified Communications Infrastructure

 Dear all,  I am facing some problem to download CDR call accounting from UC 540 to external ftp server.I have configuered Gateway file accounting , Router configurationgw-accounting fileprimary ftp 192.168.10.12/CDR.txt username cisco password cisco...

What it says above. I get result in browser: Setup failed, please restart your browser.

Hi, We have a network which consists of CUCM, UCCX, AQM, CUC. During after hours, if someone calls, the IVR will ask to press * to record a message. But from where shall we listen to these recorded messages? Thanks in advance

I would like to understand the difference between Attempt sign in and sign in in Unity Connection.If I do a direct routing rule to attempt sign in and another routing rule directly to sign in, what would be the difference for the caller (inside calle...

Hi,I have a small customer with CUCM 8.5 Pub and Sub. Pub is located in the DC and all the phones/gateways are registered with Sub at the office. I am using PCD simple migration process so no IP address change.PCD simple migration is a three step pro...

The IP Communications Business Unit (IPCBU) is pleased to make available Quick Calculator and Weather Forecast by Weatherbug applications for customer (restricted to IT Administrator) download via Cisco.com. These two fun and free "as is" application...

Hello there, We have to upgrade a existing platform from CUCM V8.6 to CUCM V10.5, our customer have UCSS contracts to date and we need the support to make sure if the current licenses will fill the requirement, the thing is that they came from older...

Hello, We are using Unity Express 8.6 and I had a basic question. I have all my user mailboxes set up and it works great.  I also have a shared octo-line for customer service.  How could I have unanswered calls on that shared line go to a specific us...

Hello,In one of our customer's call flow application we forward all calls to voice mail box at after office hours. Requirement is after placing the voice mail message we need to play "Good Bye!" message in selected language(English,Tamil,Sinhala) by ...