Unified Communications Infrastructure

Hi,We have one requirment of Customer, to integrate CUE (On remote branch) with CUCM (HO Location). The traffic between CUE and CUCM needs to traverse the Firewall in between, Can any update what are the TCP/UDP ports we need to open on Firewall for ...

                   I have a sip-trunk (several dial-peers ) that point to a public IP from my isp of voice , but I need to use two sip-trunk at the same isp with different public IP, how I do this?

Hello all...Have a perfectly good working config of CME 8.6 on 2851 ISR using 7941G phones. The issue is, when in a call, you are unable to navigate using dail pad, for example, voice tree options, or a remote voice mail system. So it seems the phone...

I have a UCS c220 M3 TRC1. Is there a restriction on number of UC apps on the server given we have enough vCPU core available.(NON Be6k Environment)For exampleCUCM 1000 OVA (1) vCPUUNCX 1000 OVA  (1) vCPUQM(call recording) (2) vCPUUCCX 100 Agents (2)...

When the User logs on to the workstation the Click to Call Perferences pops up with a message "Click to Call is not fully configured"The manual Troubleshooting statesOne or more mandatory fields in the Login screen have been left blank.Ask the user t...

Unity Connection 8.6.Is there a way to mark messages urgent with one button while leaving the voicemail? Currently on our system you have to press # then 1. I'd like to just press one button, like 1.

Hi Support,My client's primary Unity Connection server need to reinstall back without have any backup. Only the subscriber Unity Connection are still running on the environment production. I'm trying to reinstall primary server myself but stucked hal...

We recently upgraded the Unity Connection server in our office to 9.1.1.10000-32.  We laso recenlty updated our Microsoft 365 server to a new address.  I'm not sure which is the culprit, but no one gets messages in the email inbox anymore.  I went in...

Estoy intentando restringir que alguien pueda marcar la extension (p.ej 6851) desde el AA, pero las demas extensiones del rango 68XX si puedan ser alcanzadas.En las Tablas de Restriccion del Unity Express tengo negada la extension 6851 y permitido el...

I have a customer that has purchased UCSS who wishes to upgrade from Callmanager 5.1 to 9.1 but does not wish to use the multi-step upgrade process.  If a new 9.1 cluster is built on UCS platform will the TAC rehost licenses from the old 5.1 DLU's to...

We are running Unity 5.0 and upgrading from Outlook 2007 to Outlook 2013. Does anyone know if there is a version of ViewMail that will work in this environment?