Unified Communications Infrastructure

Hello,I have a wlc 2504, several indoor 3602i using Cisco 7926. The APs are in flexconnec mode, signal looks good from the 7926 site survey too. Good coverage anywhere from -50 to -65. I can be standing directly under an AP and the 7926 will loose ne...

Hi,we are using a CME 9.1 (on ISR 2921 with multiple ISDN trunks to the PSTN) and CUE 8.6 in the same box.The customer would like to implement a fax server now; incoming faxes should be forwarded to eMails.Is the CME/CUE - combination somehow able to...

Hi,we are looking for a way to gather statistical reports out of CME 9.1 (running on 2921), i.e. how many calls received (on specific DNs and Huntgroups), how many outgoing calls issued (from specific DNs) etc.Any ideas how this could be achieved?Tha...

Hi All,Please would any one tell me how to upgrade cisco call manager 7.x to cisco unified call manager 9.x in steps ????

Hi,we want to use a CUE 8.6 just for a very basic Auto Attendand Script, which forwards the caller to a hunt group or DN based on DTMF tones.We don´t want to use any mailboxes.1) Would the L-FL-CUE-PORT License be sufficient for this, or would we nee...

Hello All,The support community has been very good in guiding me towards solutions to problems that have come up in the past few weeks.  Here is a fairly easy one?Problem:The end user is in location A with their voice mailbox on Unity server A.  Thei...

We are having a delay issue with some of the users receiving the e-mail after a new voice message is left. It seems to send them at a quarter to the hour, so I'm guessing there has to be a resend timer, but what is causing the delay to begin with??

Hello.I would like to know how Restriction Tables are processed in UC. I've read about it but I dont know which tables are processed during calls.I'm doing some tests and I configured user with a transfer rule to an external extension. When I call to...

Does anyone see any potential risks of exposing XMPP ports for CUPS externally so that third-party XMPP clients used within our corporate can reach CUPS without having to go through VPN?Any thoughts on that?

We are currently using the Cisco Supervisor Desktop 8.5 and up until Monday, we had thresholds set for the number of calls holding as well as the current oldest call. Something happened over the weekend that has caused all thresholds to stop working....

Hi,I'm trying to remove the "Privacy Policies" from the "Cisco Unified CM IM and Presence User  Options" page and i'm having some hard time to get it done.I have the CUCM 9.0.1 and the IM and Presence 9.0.1 fully integrated and I have Jabber clients ...

Dear support,As we used before Cisco Unified Communications Manager Attendant Console with CUCM version 7.x as now we upgrade to version 9.1.1 and we could not be able to use this service .due to attendant console is not available with cucm versio 9....

Hi,My customer ordered UCM 8.6, along with UCSS. As yet they haven't installed the product they would now prefer to deploy v9 of UCM. They have been able to obtain the v9 software through UCSS. If they install v9 rather than v8.6 should the 8.6 licen...

He,we found a problem with the Bulk tool in the CUCM 9.1. We can´t insert devices with ASCII information. We delete the ASCII entries and we can import the devices.Ben