Unified Communications Infrastructure

Please CHeck the Below Configuration....here the Connection plar three voice-port 0/2/0 , 1 , 2   are configured with Connection plar 1201 , 1202 , 1203 respectively.Now i want it in reverse way. when ever a 1201 DN Phone calls to PSTN , it should se...

Hello everybody,I have a customer with Cisco Webex and a CUCM solution.He would like to publish one of his phone numbers to allow other participants to join to the conference. I can read in the Webex FAQ:Can I use my own teleconference number? You ma...

morning guys. i have a 2951 router that i want to setup as a voice gateway for SAP BCM. may you please assist as i have very little knowledge

I need to know how many automated attendant ports can be configurade in BE6000.   Anybody knows?

Hi FriendI face an issue of high virtual memory utilization in CUCM 7.1.5 SU4 and 8.6.2.22900-9. Below are the trouble shooting done for both the versions.1) Deleated all the unwanted entries in CUCM database like, Unassigned DN / Un-utilized Gateway...

Would like to further explore the feasibility and the compatibilities of 3 party application i.e. Avaya-Verint CSCM V7.2 (Witness ContactStore Communication Manager) running on Linux platform be integrate with Cisco Unified Communications Manager (CU...

From reading the ELM will be installed coresident when I upgrade existing clusters.  That being said I'm expecting that the process will spin up on the publisher servers for both CUC and CUCM.  My question is if we can spin up a dedicated ELM ahead o...

Hello team!I need to upgrade the version of CUPS server to version 8.6.4 8.6.3.10000-20, would I recommend installing this version: 8.6.4SU2? What is the procedure to perform this update?Thank youRegards

I am designing a wallboard to monitor our queues and agents.  We have 4 different queues configured, and our agents answer the calls based on order received, and priority.I need to know which IPCC table I need to query to know which queue our agents ...

First off my apologiese if this has already been discussed and I missed the post. We recently upgraded our attendent consol eto 8.6.2, and we have notice from the previous version that when a call comes in and we want to transfer the call directly to...

Hi!We are testing this integration and it's working with CUPC 8.6.1xxxx were you can "Calendar enable" yourself fromthe CUPC client. I also read somewhere that you can do it from the CUP Users page. Now we have started testing this also with Jabber V...

Hi! Could anyone helps me? I'm trying to setting up b-acd on 2811 router but it doesn't work. When I dial number 2890037, I'm hearing short tones. There is part of configuration:application service app-b-acd-aa param max-time-call-retry 60 paramsp...