Beginner Unity Connection question

[mark.mclaughlin]

I have a very simple beginner question I would've thought would be really easy to find the answer, but so far, I have not.

To set up a call system call handler for your basic company main number, do I need a physical phone with the number attached to a line.

I've tried it without the physical phone and can't get it to work, but with a line, no problem?

thanks

[mark.mclaughlin]

sorry should've mentioned v. 8.6

[Jaime Valencia · Accepted solution]

No, you can simply configure a CTI RP with CFA to VM, I'm assuming you're using CUCM.

Sent from Cisco Technical Support iPad App

[mark.mclaughlin]

Thank You.

Figured it would be fairly simple, just needed to know where to start.

This might be the answer to another beginner question I have been thinking about also.

Is it common for users to call their own number when they are calling in from outside to pick up vm and then press * to access?

The Meridian system we are tossing has a common DID number, but the way our vm was setup, the number is internal. I'm not sure if calling your own number is common or if I need to make a new number, or another CTI rp sort of thing and forward to internal vm DN.

Hope that makes sense.

[Rob Huffman · Accepted solution]

Hi Mark,

Some people use the press * during a user greeting to access

their voicemail remotely

But as you nicely noted, a more common remote access

config would be to use a DID for your VM pilot number or at least route

a DID to your VM pilot number for easy access to the Sign-In

conversation.

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

[mark.mclaughlin]

Thanks, would using a CTI rp, be the most efficient way of doing that?

[Rob Huffman · Accepted solution]

Hi Mark,

Sure, a CTI-RP is a perfect way to go about this. That is how our

remote DID is set up :)

Cheers!

Rob