Here, I am asking that Cisco Support or Support Forum admins correct the status of the Bug Report to reflect the actual Bug's status. I was previously made aware of this proposed future release in which said bug is suppose to be fixed...tentatively...in the process of reviewing the Support tickets cropping up from this issue, already. That a bug might be fixed does not resolve that the bug is currently not fixed. I am trying to be kept well-informed about specific, ongoingfirmware and application bug issues.
So, to reiterate, please correct the status of this Bug Report to accurately reflect the current broken status.
I am confused about RONA. I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals. One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned. Are RONA calls considered handle...
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This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deplo...
there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing features from the Webex cloud.&...
Customer received error in the morning that they could not record sessions because the storage was full. After they deleted approximately 40 recordings, and tried to record again in the afternoon - they still received the error: Webex Recorder...