Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
341
Views
0
Helpful
2
Replies

CAD Music on Hold

youssef.erraki
Level 1
Level 1

‎02-13-2014 08:43 AM - edited ‎03-19-2019 07:53 AM

Hi

i had a issue on Cisco CAD, when agent try to make a forward from the application called couldn't put to music on hold (just silence) it's normal ??

because physiqual ipphone could do it.

best Regards

Labels:
0 Helpful
2 Replies 2

yahsiel2004
Level 7
Level 7

‎02-13-2014 08:47 AM

Did you verify the MOH settings on the CTI Ports and CTI RP?

HTH

Regards,

Yosh

HTH Regards, Yosh
0 Helpful

youssef.erraki
Level 1
Level 1
In response to yahsiel2004

‎02-13-2014 08:58 AM

thank you for your response

agent has a choice to work with Ipphones or CAD. every things is good if they use Ipphone but it's not case when using CAD

regards

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents