cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

82
Views
5
Helpful
1
Replies

Call distribution between Queues in Attendant Console Advanced with Resillience

Hi,

I have a little doubt that I cannot solve.

How do we need to configure CuCm to point to DN queue in Subscriber server?

Is it possible to distribute calls using a hunt pilot config?

 

any help is welcome.

 

regards

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hi Antonio, Resilience server

Hi Antonio,

 

Resilience server in Attendant Console Advanced works as a backup server when the publisher goes down.

Both the AC servers have separate sets of CTI ports and CTI route points.

When the publisher goes down, calls from the publisher route point automatically gets routed to the CTI route point of the resilience subscriber server.

1 REPLY 1
Cisco Employee

Hi Antonio, Resilience server

Hi Antonio,

 

Resilience server in Attendant Console Advanced works as a backup server when the publisher goes down.

Both the AC servers have separate sets of CTI ports and CTI route points.

When the publisher goes down, calls from the publisher route point automatically gets routed to the CTI route point of the resilience subscriber server.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards