cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
240
Views
0
Helpful
2
Replies
Highlighted
Beginner

Call Handlers drops to after hours message when no one answer the call in business hours

I have a Call Handler that has a call transfer rule to ring an ext. during business hours.

But when the people who attend this extension has another call, and can't answer the one that is coming from Call Handler, the call is routed to the after hour message greeting. 

How to make the call go to a loop during business hours when no one answer the extension ? and don't let the call go the close greeting.

Thanks in advance, 

Orellanas

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Hi Orellanas,

Hi Orellanas,

Once the call is forwarded to the extension ( IP phone ) its Call forward Busy or Call forward No answer settings will be used to determine where the call needs to be routed. This will be the same for all calls that arrive at the extension and can not be changed based on at what time the call arrived at the extension. So, you may need to set the CFB or CFNA destinations accordingly keeping in mind that call looping impact as described here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsgx/7xcuctsg200.html#wp1051576

Manish

View solution in original post

2 REPLIES 2
Highlighted
Cisco Employee

Hi Orellanas,

Hi Orellanas,

Once the call is forwarded to the extension ( IP phone ) its Call forward Busy or Call forward No answer settings will be used to determine where the call needs to be routed. This will be the same for all calls that arrive at the extension and can not be changed based on at what time the call arrived at the extension. So, you may need to set the CFB or CFNA destinations accordingly keeping in mind that call looping impact as described here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsgx/7xcuctsg200.html#wp1051576

Manish

View solution in original post

Highlighted
Beginner

Thank you Manish for taking

Thank you Manish for taking your time to help me, indeed you gave the light on how to manage this situation. 

What I did is to create another extension with a VoiceMail and route the call that was not answered to that extension. 

I did this, because the extension that is attached to the call handler can't have a VoiceMail inbox. 

Thanks again, 

Orellanas