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ROY THOMAS
Beginner

Call Pickup Group

We have installed a number of VG224s at some of our remote sites. During the installations, I created a call pickup group for each site then I put all the analog extensions in the pick group that pertains to their site. I tried both pick codes **3 and **4 neirther of which worked. We are currently at version 8.6 on our CUCM and we are using MGCP between CUCM and VG224. I must be missing a step or something. Can anyone offer some suggestions?

I have reviewed a number of existing discussions regarding this subject. In my CUCM, I've looked under service parameters, I've looked under enterprise parameters and I can not find the statement,"auto call pickup enabled".

Thanks

Roy

1 REPLY 1
Chris Deren
Hall of Fame Master

Roy,

Supplementary features are only available with SCCP protocol, so to use pickup feature you need to convert your ports to use SCCP not MGCP.

HTH, Please rate all useful posts!

Chris

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