Call Types not showing in UCCE TCD table

[ctwoods]

Good day,

We have a call flow that moves the call thru different Call Types based on the caller's CED choice.  The Call types are pegged and can be seen in the Call_Type_Interval table, but do not show in the Termination_Call_Detail table. Can anyone tell me why?

Thanks

[Shalid Kurunnan Chalil · Accepted solution]

Hi CTWoods, 

The TCD record for each leg of the call is associated with the last call type.  When you use the capture micro apps in your call flow, then different TCD rows with multiple call types are populated. 

for more detail on call type and its effect on reporting, please refer the UCCE reporting guide chapter Call Types and Services.

URL for your reference: Reporting reference - Call Type

Regards,

Shalid 

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[ctwoods]

Thank you. Very helpful.