Calls to CUE no audio

[pgupta601]

Hi All,

there is a site with CME and CUE.

Calls are working fine but when no one answer the call, the call should go to Unity but there is no Audio.

can you suggest?

thanks.

[Manish Gogna · Accepted solution]

A couple of thing to check / try :

Do you face the same issue if you dial directly into CUE from an IP phone registered to CME ? Or is it only for inbound calls?

CUE only talks G711 so if there is any other codec configured in the call flow then transcoder needs to be configured on CME.

HTH

Manish

[pgupta601]

Hi Manish,

Sir, Do you face the same issue if you dial directly into CUE from an IP phone registered to CME ? Or is it only for inbound calls? - its only for inbound calls.

The codec used is g 711 only.

Thanks.

[Manish Gogna]

Can you post the running config of CME and 'debug ccsip messages' for a test call with no audio.

Manish

[pgupta601]

reload of the router helped.

thanks.