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Can't recreate deleted user in CUCM

asif.akram
Level 1
Level 1

Hi All,

I found that if I delete a DN or End User from CUCM 8.6 then it doesn't allow me to recreate it. It is really giving me trouble cause if I delete a DN which I am using to reach IVR or MCU for any reason & want to recreate it then I can't. I need to use a new one. Kindly advice me how I can delete the DN permanently so I can create it again.

Thanks

Asif

3 Replies 3

Aaron Harrison
VIP Alumni
VIP Alumni

What do you mean by 'doesn't allow'? Do you get an error?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Hi Aaron

When I try to sync the users with LDAP it shows in status that update successful but can't find the user in the End user tab. Also for the DN If I try to recreate it it gives a message that that DN already exist. It keeps the old data in the informix & doesn't delete from all the tables when I delete it using browser I beleive. Kidly suggest how to solve this.

Thanks

Asif

Do you see the DN under dial plan report?

Chris