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can you catch up an expired UCSS & UWL for call manager

seckid
Level 1
Level 1

I purchased a call manager system with support years ago.  Since it had been running fine i never bothered to keep it upgraded to the latest version.  in that time my call manager has reached end of life and my ucss and and uwl support lapsed.

 

Is there any way to catch or renew these support options so i can upgrade my software to current and then keep my support constant?

 

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame
Cisco used to have programs to allow this so long as you backdated the contract start date to eliminate the gap in coverage. To my knowledge those programs have ended with the option to either buy the upgrade and reinstate SWSS (the replacement of ESW+UCSS) or the much easier Flex subscription. Ultimately, this is a negotiation with your Cisco AM; I suggest starting a dialog with them.
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