Cannot dial external number

[tahfarooq]

Hi

I am unable to make external call to 1866 .. number using a particular externsion. Incomings are fine. I took the ccapi inout debugs and the disconnect cause value = 31. Ephone-dn has secondary number as well - not sure if this is causing the problem. Not sure where to start from!

Regards,

[Chris Deren]

Are you calling in from outside to this number?

What type of circuit is it?

Can you post the debugs?

Chris

[tahfarooq]

Hi Chris

I am trying to call 1866.. number from extension 204 which is one of the extensions in the company. Its an FXO line. Debugs are attached here. Moreover, there is a secondary extension configured and in the debugs I think that the external call initiates from 204 but later the calling number changes to the secondary number '0100'. I think this may be the problem but am not sure. I think you may find the following helpful.

ephone-dn  561  dual-line

number 204 secondary 0100 no-reg primary

label 204

call-forward busy 399

call-forward noan 399 timeout 20

ephone  37

device-security-mode none

mac-address 8843.E155.23F7

ephone-template 16

max-calls-per-button 2

username "BPoerstel" password 111111

speed-dial 3 702 label "Page"

paging-dn 2

type 504G

button  1:561

Regards

[Chris Deren]

Can you provide realted dial-peer configuration that matches 1866.. and "debug voice dialpeer"?

Chris

[tahfarooq]

dial-peer voice 3034 pots

description BillPoerstel

translation-profile incoming BillPoerstel_Called_39

incoming called-number 0100

direct-inward-dial

port 0/3/0:23

dial-peer voice 66 pots

trunkgroup ALL_T1E1

corlist outgoing call-national

description **CCA*North American-10-Digit*Long Distance**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 3

destination-pattern 91[2-9]..[2-9]......

forward-digits all

no sip-register

dial-peer voice 67 pots

trunkgroup ALL_FXO

corlist outgoing call-national

description **CCA*North American-10-Digit*Long Distance**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 5

destination-pattern 91[2-9]..[2-9]......

forward-digits all

no sip-register

dial-peer voice 76 pots

trunkgroup ALL_T1E1

corlist outgoing call-toll-free

description **CCA*North American-10-Digit*Toll-Free**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 3

destination-pattern 91866.......

forward-digits all

no sip-register

dial-peer voice 77 pots

trunkgroup ALL_FXO

corlist outgoing call-toll-free

description **CCA*North American-10-Digit*Toll-Free**

translation-profile outgoing OUTGOING_TRANSLATION_PROFILE

preference 5

destination-pattern 91866.......

forward-digits all

no sip-register

[tahfarooq]

Hi Chris,

Did you had chance to look at the debugs?

Rgds

[Phillip Ratliff]

Looks like whatever is on the other end of your pri is sending a disconnect with cause normal, unspecified. What is on the other side and can you track the call there?

One thing to note is you are sending a calling party number of 0100 which you provider may not like.

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