Cannot Perform LDAP Directory Search in Cisco Jabber

[aldred.benedict]

Hello All,

I am currently deploying Call Manager 8.6.1 with Presence 8.6.4. I managed to log in successfully into Jabber. The users in Call Manager are synchronized to LDAP. However, I am not able to search for users in LDAP directory in Jabber. I have placed jabber-config.xml which consists of the following:

<?xml version="1.0" encoding="utf-8"?>

<config version="1.0">

<Directory>

   <DirectoryServerType>UDS</DirectoryServerType>

   <PhotoUriWithToken>http://10.0.2.3/%%uid%%.jpg</PhotoUriWithToken>

</Directory>

</config>

Any help will be appreciated

[aldred.benedict]

Any help?

[Aaron Harrison · Accepted solution]

Hi

Have you copied the file to the CUCM TFTP server, and restarted the TFTP service?

If so, can you quit Jabber completely, then run it again and generate a problem report, then post it up here?

Aaron

[rohorgan · Accepted solution]

Hello,

Please note that UDS is not supported with Jabber for Windows until CUCM 8.6.2.  This is documented here:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_CA48EE46_00_cisco-jabber-for-windows-administration_chapter_01.html#JABW_RF_CE1A16F9_00

After you upgrade your CUCM from 8.6.1 to 8.6.2, UDS should work fine.

HTH,

Robbie

[aldred.benedict]

Hello All,

I managed to find the root cause. It is because I have not activated the User Directory Search service in CUCM. Once I did that, UDS works fine in Jabber.

Btw rohorgan, I know the documentation says that UDS is only supported in 8.6.2 onwards, but strangely I am able to perform UDS in 8.6.1, and I saw many others reporting the same