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CAR 10012 - Database Error

Hello all, 

 

CUCM CAR interface gives me the warning below:

 

Screen Shot 2018-09-06 at 15.58.01.png


And when I try to search for something, I am getting the error below 
(For example CDR --> Search --> Call Types)  

Screen Shot 2018-09-06 at 16.04.24.png

 

I checked the Serviceability page and all the Services are running normally. We also have a billing server (Tiger) and I can confirm that CUCM can send CDR information to that Server.   

 

[Publisher]

 

Screen Shot 2018-09-06 at 15.58.16.png

[Subscribers]

 

Screen Shot 2018-09-06 at 15.59.10.png

 

What is the best approach? Do I have to restart all those services, or the ones mentioned? And do I have to restart them on a specific order?

 

Thank you 

Theo

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1 ACCEPTED SOLUTION

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Re: CAR 10012 - Database Error

It was me being stupid. I was trying to connect to one of the Subscribers: https://cucm-sub/car 

 

In order to access CAR records you have to connect to the Publisher https://cucm-pub/car

View solution in original post

3 REPLIES 3
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Contributor

Re: CAR 10012 - Database Error

Are you getting the 2nd error message after clicking past the red text error message or after making a cdr search? Have you enabled CDR logging (call manager service parameter to enabled)?

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Re: CAR 10012 - Database Error

I am getting the second message when I am trying to search for something.

CDR was working with no issues , but the last few days I was getting this error.

 

**Updated

It is temperamental. The last couple of ways it works with no issues, but I am getting the warning above:

 

Screen Shot 2018-09-13 at 10.53.26.png

Probably this is related with CUCM daily backups

 

Screen Shot 2018-09-13 at 10.54.50.png

Backup Schedule

 

Screen Shot 2018-09-13 at 10.56.00.png

Highlighted

Re: CAR 10012 - Database Error

It was me being stupid. I was trying to connect to one of the Subscribers: https://cucm-sub/car 

 

In order to access CAR records you have to connect to the Publisher https://cucm-pub/car

View solution in original post

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