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CCM 4.0 CCX 5.0 drop incoming calls

mnasser78
Beginner
Beginner

Hi, my client has a CCM 4.0 with CCX 5.0, he needs to block some incoming calls, that is for certain incoming-ID numbers, a call should be dropped instead of being routed to an agent.

Anyone knows a solution? Thank you a lot in advance

2 REPLIES 2

sadbulali
Enthusiast
Enthusiast

Try with incoming-calling number and add translation pattern to drop the call.

Hi,

Well; that sounds to work. Anyway, I could found another way to do the task straight-forward by using CCX desktop administrator, and drop calls by a list within a work flow, this won't work with CCX standard, and I think I shall try both of solutions. Thank you

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