02-04-2008
01:28 AM
- last edited on
03-25-2019
09:26 PM
by
ciscomoderator
Hi, my client has a CCM 4.0 with CCX 5.0, he needs to block some incoming calls, that is for certain incoming-ID numbers, a call should be dropped instead of being routed to an agent.
Anyone knows a solution? Thank you a lot in advance
02-08-2008 10:36 AM
Try with incoming-calling number and add translation pattern to drop the call.
02-08-2008 10:44 AM
Hi,
Well; that sounds to work. Anyway, I could found another way to do the task straight-forward by using CCX desktop administrator, and drop calls by a list within a work flow, this won't work with CCX standard, and I think I shall try both of solutions. Thank you
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