I am facing on issue with respect to Call Details Records.
We had a power outage in our Datacenter, after which i saw that i am not able to get any CDR Reports after that day. We use Sigma5 (Nevotek) product for billing reports.
After digging further, i found that the CDR Directory in C:/program files/CallDetail/ was converted automatically from a Directory to a File with no extension and 0 Kb.
I renamed that CDR File to CDR.old and created a new directory. AFter which i could see any new calls being made from any extension was creating CDR file in the newly created CDR directory at the same path as mentioned above.
Still i was not able to see any reports from CDR Tool.
Further troubleshooting the issue, i found that the CDR Database in SQL was empty.
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