CCM 5.1.2b no login after restore operation

[pmarques]

Hello,

I'm running 5.1.2b on an MCS-7825-H2 which is the Publisher.

I needed to reinstall the OS so I performed a backup.

After the re-installation was successefully achieved I proceeded with the restore operation.

Now, I don't know if this is the expected behaviour, since I haven't found any documents clearly stating that, but after this restore I can no longer log in to ccmadmin with the previous password.

I've already tried reseting it via CLI with the command utils reset_ui_administrator_password but the symptoms still are the same. It keeps on notifying me with a "Logon Failed" message.

Any ideas on this one?

cheers,

Pedro Marques

[smahbub]

Symptom:

Call Manager 5.1.2 goes into partially monitored state when discovered. The Error Code displayed is "WMI Authentication Failure" and the Error Message is "Success:No Windows Credential for WMI Access" though this is linux-based and has no windows accounts.

Conditions:

This happens in CUOM 2.0 with a Call Manager 5.1.2

Workaround:

Please apply the patch that is listed on CCO. It is under CUOM and use the "download software" link.

Looks like Bug - CSCsj89673