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CDR Report - Error 10021

jasonshaw1984
Level 1
Level 1

‎12-11-2013 04:53 PM - edited ‎03-19-2019 07:38 AM

I'm attempting to run a report from the CDR > Search > By Gateway section in CUCM 7.1.5, however when I run it, I get "Error 10021 -

There are no matching records". The problem only happens with one gateway, I'm able to run the report correctly for others.

I've tried the solutions at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml with no success.

I've also tried specifing a large date range to make sure there would actually be data returned.

Any ideas?

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