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jaheshkhan
Enthusiast

CDR report for Trunk Utilization error code 10012

While generating a CDR report for Trunk Utilization the below error appeared

 
 

cdr error.png

Please help the right steps to solve this issue. I think this issue started after upgrading from 11.5 SU3 to 11.5 SU8.

1 ACCEPTED SOLUTION

Accepted Solutions
jaheshkhan
Enthusiast

I restarted publisher server first and then after rebooting it completely restarted subscriber server as well.. 

 

Then every thing seems working properly

View solution in original post

6 REPLIES 6
Kaloyan
Cisco Employee

Hello,

 

Please ensure that the "CDR Flag Enabled" service parameter is set to "True" on all call processing CUCM nodes. Then verify that the "Continuous Loading 24/7" setting is enabled from the CAR page > System > Scheduler > CDR Load.  Also verify that the below listed services are running and try restarting them:

On PUB:

- Cisco CAR Scheduler

- Cisco CDR Agent

On all call processing SUBs:

- Cisco CDR Agent

 

I hope this helps. 

I already did what you mentioned. but after that i couldnt test it.

For your information:

"CDR Flag Enabled" service parameter is set to "True" - YES

"Continuous Loading 24/7" setting is enabled ---- YES

 

On PUB:

- Cisco CAR Scheduler --- YES running. Also restarted.

- Cisco CDR Agent  ---- YES . restarted

On all call processing SUBs:

- Cisco CDR Agent --- YES. Already restarted.

 

what will I do if for some reason if it didnt work? what I need to verify? 

Cross verified. Issue still there. Any more suggestion?

jaheshkhan
Enthusiast

Any suggestion? what we need to do? is it corrupted? the issue started after upgrading cucm.

jaheshkhan
Enthusiast

Any more suggestion??

jaheshkhan
Enthusiast

I restarted publisher server first and then after rebooting it completely restarted subscriber server as well.. 

 

Then every thing seems working properly

View solution in original post

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