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CER 8.6 - Manually Configured Phones

Good morning,

I have a client who wants to log 911 calls but not generate any alerts for a few of the extensions.

The phones that are making the call are tracked by the regular switch tracking process.

What I did was create another ERL which does not have anyone in the alert settings. I configured the few phones manually and configred them with that new special ERL.

When they tested, the phones still hit the normal ERL and produced the alerts. Any ideas?

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