09-28-2015 01:33 PM - edited 03-19-2019 10:09 AM
CER Emergency Responder to Red Sky Intrado ERL - Outbound Called number shows RedSky XXX-XXX-XXXX LD Number to EndUser
When an End-User picks up an IP Phone and calls 911 - The Phone shows it is calling 911 and then it shows it is calling a LongDistance Number example (XXX) XXX-XXXX
I know why it is doing this what I don't know is how to force it to always show 911
Here's why it is showing the LD Number - We are using Red Sky for our E911 implementation and within the Route-Pattern the "Called Party Transform Mask" is set to the RedSky's LD for 911 processing.
When someone dials 911 - when it hits the Route-Pattern we are switching it to call RedSky and not 911 - This "Updates" the IP Phone to show the "new-called-number"
How do I get it to NOT Show - the Updated "Called Party Transform Mask" on the IP Phone making the 911 call.
The End user gets confussed when they dail 911 and then it shows 911 for a split second and then switches to the RedSky's LD number. The End Users usually hangs up at this point to try the 911 call again.
09-28-2015 02:49 PM
Instead of doing the translation on the route patter do it on the route group within the route list.
10-01-2015 09:40 AM
Hello Chris,
Can he also uncheck the redirect called number from the device as well?
10-01-2015 09:47 AM
I don't think so as redirected number definition is:
Checking this check box will cause the number that was redirected to display upon call forward.
But there is no forwarding here, just translation.
10-01-2015 10:08 AM
Thanks Guys for the very quick response !!!
I ran into a services parameter that I will try and see how it goes ;-)
"Always Display Original Dialed Number to true"
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-callmanager-version-42/99463-ccm-line-id.html
I'll post the results once I have them.
10-01-2015 02:05 PM
That did the trick - Now when a user calls 911 their IP Phone continues to say "Calling 911"
What I am not sure about yet - Is if this will affect SNR mobility, CFA, or traffic from/through Unity Connection.
I'll post those results once I have them
08-07-2018 11:13 AM
Did you ever find out if SNR or Unity was impacted by your change? Same issue here.
11-02-2020 08:14 AM
I implemented this last week, with unexpected results.
I'm running CUCM10.5.2SU6. Latest firmware on our phones.
On internal calls and external calls I now see the number as dialed (5551212 / 18885551212) with no name. This is true on all model phones except 78xx/88xx.
78xx/88xx phones the name is also missing, however the number displays as "dialednumber@ourCUCMhost" IE 18885551212@xyx-cucm03.
Has anyone else implemented this and seen this behavior? If so, how were you able to resolve it?
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